I had a win with my headphones today. For the last few days they’ve decided to automatically switch on, wanting to pair with one of my devices, despite me switching them off. After searching on YouTube I found a way to do a hard reset but before jumping straight in, I decided to contact JBL support. They told me exactly what the YouTube video suggested. It took a few times to break the cycle but I managed to fix it in the end. I’m quite happy with the result.