@matigo I equally hate that mentality of passing it off to someone else just because you can or 'it's their job'. I reckon if you've exhausted all avenues and you still can't get anywhere, then ask for help. Sure, asking for help off the bat may help you not waste as much time, but you've basically learned nothing.
That is pretty much why I won't call IT until I absolutely have to. The fact that they will deliberately ask all the stupid questions that you've more or less troubleshooted for yourself already. It's frustrating.
// @sumudu