@streakmachine There are so many parts I agree with. On one hand you have 90% of people are awesome and they’re so grateful for your assistance but there’s that 10% they warned you about at technical training, the nasty people that stick with you for a while afterwards. As far as KPIs go, I think that’s what’s stressing me out the most at the moment. No matter how many people say not to worry about that stuff it’s very hard not to at times. I don’t know how many silent anxiety attacks I’ve had over productivity and how many cases I can close in a day. I am my own worst enemy at times, I get that. But I’m getting better at dealing with it though, which is the main thing.